Refund policy

All returns are processed in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that payment was originally made. All refunds are made at the discretion of Jelly Metal.

Please note for hygiene reasons used earrings cannot be returned.